Grievance Redressal / Escalation Matrix
Last updated: September 1, 2026
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of Designation | Contact Person Name | Physical Address Location | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Support Team | Floor No.: 3rd floor, Office No.3D, Plot no 46 & 46/A, Sirimalle Gardens, Hyderguda, Hyderabad, Telangana (500048) | +91 7620320782 | basilstarhyd@gmail.com | Mon-Fri 09:00 AM – 05:00 PM |
| Head of Customer Care | Support Head | Floor No.: 3rd floor, Office No.3D, Plot no 46 & 46/A, Sirimalle Gardens, Hyderguda, Hyderabad, Telangana (500048) | +91 7620320782 | basilstarhyd@gmail.com | Mon-Fri 09:00 AM – 05:00 PM |
| Compliance Officer | Dilpreet Singh Bhatia | Floor No.: 3rd floor, Office No.3D, Plot no 46 & 46/A, Sirimalle Gardens, Hyderguda, Hyderabad, Telangana (500048) | +91 7620320782 | basilstarhyd@gmail.com | Mon-Fri 09:00 AM – 05:00 PM |
| CEO | Dilpreet Singh Bhatia | Floor No.: 3rd floor, Office No.3D, Plot no 46 & 46/A, Sirimalle Gardens, Hyderguda, Hyderabad, Telangana (500048) | +91 7620320782 | basilstarhyd@gmail.com | Mon-Fri 09:00 AM – 05:00 PM |
| Principal Officer | Dilpreet Singh Bhatia | Floor No.: 3rd floor, Office No.3D, Plot no 46 & 46/A, Sirimalle Gardens, Hyderguda, Hyderabad, Telangana (500048) | +91 7620320782 | basilstarhyd@gmail.com | Mon-Fri 09:00 AM – 05:00 PM |
The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
Escalation to SEBI SCORES / ODR Portal
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in